Terms & Conditions

Rapid Mobile Tyres Ltd (trading as Rapid Mobile Tyres Bristol) is a mobile tyre fitting and roadside assistance company operating across Bristol and the wider South West of England.

Address: Ryeleaze, Shirehampton, Bristol BS11 9FN, United Kingdom

Phone: 07494 247246

Email: info@rapid-tyres.com

These Terms apply to:

• All mobile tyre fitting services (cars, SUVs, and vans)
• Emergency tyre fitting and roadside tyre replacement
• Jump start services
• Emergency fuel delivery services
• Use of our website at rapid-tyres.com

Nothing in these Terms affects any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015.

You can request our services by telephone, email, WhatsApp, or our website contact form. A booking or service request is confirmed when we acknowledge it and agree an estimated arrival time with you.

We reserve the right to decline a service request where we are unable to attend safely or where a booking falls outside our current service area or operational capacity.

When making a service request, you are responsible for providing accurate information including:

• Vehicle make, model, and tyre size
• Your exact location (address, postcode, or GPS coordinates)
• A working contact telephone number
• The nature of the problem (e.g. flat tyre, blowout, dead battery)

Providing incorrect tyre size information may mean the technician arrives without the correct tyre. In such cases we will endeavour to source the correct tyre as quickly as possible, but we cannot guarantee immediate availability and additional time or cost may apply.

You must ensure the technician can access your vehicle safely. Where possible, please:

• Move the vehicle off the carriageway if it is safe to do so
• Activate your hazard lights
• Keep passengers away from the roadside
• Ensure there is sufficient space for the technician to work

Our technicians may decline to work in a location they deem unsafe. Where this occurs we will discuss alternative options with you.

You or an authorised person must be present at the service location when the technician arrives, or must make suitable arrangements for access to the vehicle. If the technician cannot access the vehicle on arrival, this may be treated as a failed callout (see section 7).

We aim to reach most locations within Bristol and surrounding areas within approximately 45–60 minutes of your call. This is an estimate only and not a guarantee. Actual arrival times may vary due to:

• Traffic and road conditions
• Technician availability at the time of your call
• Tyre or parts availability for your specific vehicle
• Your distance from our operational base
• Weather or other circumstances outside our control

We will keep you informed of any significant delay. We are available 24 hours a day, 7 days a week, including weekends and bank holidays.

We carry a wide range of tyre sizes and brands on our vehicles, including premium brands (Michelin, Continental, Pirelli, Bridgestone, Goodyear, Dunlop) and quality budget options (Nexen, Falken, Avon, Kumho, Nankang). However, we cannot guarantee that every tyre size will be in stock at all times.

We will confirm tyre availability when you call and advise on the most suitable option for your vehicle and budget. Where your preferred brand or specification is not available, we will discuss alternatives with you before proceeding.

If you need to cancel or reschedule a pre-arranged (non-emergency) appointment, please notify us as early as possible and ideally at least one day in advance. Please contact us by phone or email to cancel.

For emergency callouts, please call us immediately if your situation resolves itself before the technician arrives. If a technician has already been dispatched, a call-out charge may apply depending on the nature and timing of the cancellation. We will discuss any charge with you before it is applied.

Where a technician attends your location but is unable to carry out the service because the vehicle is inaccessible, you are not present, or the information provided was materially inaccurate, a callout charge may apply. We will discuss any charge with you before it is applied.

Prices depend on the tyre size, vehicle type, service required, and your location. We provide clear, competitive pricing with no hidden charges. A quote will be given before work commences.

We accept major credit and debit cards and cash. Payment is taken at the time of service completion.

Quoted prices are valid for the specific service discussed and may vary if the scope of work changes on arrival (for example, if additional damage is discovered that was not identified during the initial call). Any variation will be discussed and agreed with you before additional work is carried out.

We supply and fit tyres sourced by us. All tyres are fitted on-site at your location. Our technicians use professional-grade equipment and follow industry safety standards when removing and fitting tyres.

You should inspect the completed work before the technician leaves. If you have any concerns about the quality of the fitting, please raise them with the technician at the time or contact us promptly after the service.

Our technicians are trained to work safely at roadsides and use appropriate warning signs, hazard lights, and safety equipment. You must follow any reasonable safety instructions given by our technician during a roadside callout.

We may decline to carry out or continue a service where, in the technician's reasonable judgement, the conditions pose an unacceptable risk to safety.

We provide mobile tyre fitting, jump start, and fuel delivery services. We do not provide general mechanical repairs, full vehicle servicing, or recovery/towing services as standard. If additional work beyond our scope is required, we will advise you accordingly.

We reserve the right to decline a service where we determine it cannot be carried out safely or to a proper standard with the equipment and parts available.

We take care to carry out all services to a professional standard. If our service causes damage to your vehicle as a direct result of our negligence, please contact us promptly so we can investigate and, where appropriate, resolve the matter.

We are not liable for:

• Pre-existing damage to your vehicle that was present before we arrived
• Damage arising from inaccurate information you provided (for example, an incorrect tyre size)
• Loss of use of your vehicle, loss of earnings, or other indirect or consequential losses
• Delays or non-attendance caused by circumstances outside our reasonable control (see section 13)

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited or excluded by law.

Your statutory rights as a consumer are not affected by these Terms.

We will not be in breach of these Terms, nor liable for delay or failure in performance, where this is caused by circumstances beyond our reasonable control, including but not limited to severe weather, accidents blocking roads, civil unrest, or failures of third-party suppliers. We will notify you as soon as reasonably practicable and endeavour to agree an alternative arrangement.

Our website is provided for information and service enquiry purposes. You may use our website for lawful purposes only. You must not use it in any way that causes disruption, or attempt to gain unauthorised access to our systems.

We make reasonable efforts to ensure the website is accurate and up to date, but we do not guarantee that it is free from errors. We reserve the right to update or withdraw website content at any time.

All content on this website — including text, images, logos, and page design — is owned by or licensed to Rapid Mobile Tyres Ltd. You may not reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.

Our website may contain links to third-party websites (such as our Facebook page or WhatsApp). These links are provided for your convenience. We are not responsible for the content, privacy practices, or availability of those external sites, and linking to them does not imply our endorsement.

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

We may update these Terms from time to time. The current version will always be available on this page with a "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the revised Terms.

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us:

• Phone: 07494 247246
• Email: info@rapid-tyres.com
• Address: Ryeleaze, Shirehampton, Bristol BS11 9FN, United Kingdom