Privacy Policy

Business name: Rapid Mobile Tyres Ltd (trading as Rapid Mobile Tyres Bristol)

Address: Ryeleaze, Shirehampton, Bristol BS11 9FN, United Kingdom

Email: info@rapid-tyres.com

Phone: 07494 247246

We act as the data controller for personal information collected through this website and in the course of providing our services.

Contact enquiries: Our website includes a contact form that collects your name, email address, phone number, postcode, service type, and tyre size. When you submit this form, your browser opens your email application and pre-populates a message addressed to us. No data is transmitted to or stored by our website server when you use this form — the information is handled entirely by your email client and your email provider.

Direct communications: If you contact us directly by phone, email, WhatsApp, or Facebook Messenger, we may retain records of that communication in order to respond to your enquiry and arrange your service.

Service information: When we carry out a tyre fitting or roadside assistance job, we may note your name, contact details, vehicle details, and the location at which the service was performed.

We use personal information only for the following purposes:

• Responding to your enquiries and booking requests
• Providing and arranging mobile tyre fitting and roadside assistance services
• Communicating with you about your service, including follow-up if required
• Complying with legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling.

Contract performance: Processing your name, contact details, and vehicle information is necessary to fulfil a contract for services (or to take steps at your request before entering into one).

Legitimate interests: Where we retain communication records to respond to enquiries or resolve service issues, we do so on the basis of our legitimate interests in operating our business, provided those interests are not overridden by your rights.

Legal obligation: We may retain certain records to comply with applicable law.

Our website does not use analytics tracking scripts, advertising pixels, or third-party marketing cookies. We do not embed Google Analytics, Facebook Pixel, or similar tracking tools.

The website uses fonts served from our own server infrastructure (via Next.js font optimisation), which means no font requests are made to Google servers when you visit the site.

Our website may use essential technical cookies set by the hosting infrastructure (Vercel) to support basic website operation and security. These are not used to identify or track you across other websites.

Hosting (Vercel): Our website is hosted by Vercel, Inc. Vercel may process server access logs (which can include your IP address and browser information) as part of hosting and security operations. For details, see Vercel's own Privacy Policy.

Email provider: When you contact us by email, your message is processed by your own email provider and ours. We do not share your email address with third parties for marketing purposes.

Facebook / WhatsApp: Our website contains links to our Facebook page and a WhatsApp contact link. If you follow these links, your interaction with those platforms is governed by Meta's Privacy Policy. No Meta tracking pixel or SDK is embedded on our website.

We do not sell your personal information to third parties.

We retain personal information only for as long as is necessary for the purposes set out in this policy, or as required by applicable law. If you would like us to delete any personal information we hold about you, please contact us using the details in section 1.

You have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: request that we delete your personal data in certain circumstances
• Restriction: ask us to restrict how we use your data
• Objection: object to us processing your data on the basis of legitimate interests
• Portability: receive your data in a structured, machine-readable format where applicable

To exercise any of these rights, please contact us at info@rapid-tyres.com. We will respond within one calendar month.

If you are unsatisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. Our website is served over HTTPS. We do not store payment card details.

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.